ORIGIN AND FIRST STEPS OF THE COMPANY
Our travel company was founded in 1990 as "Orfej Travel Agency" and has been in business for the past 16 years.
Since the beginning the company has shown growth in all the fields and branches of its activities broadening its volume and improving the quality of the offered services .
Orfej Travel Agency was established 1990 as one of the first travel agencies in the independent Republic of Macedonia founded by private capital.
From the very beginning the company is working with a logo “Global tourist services” intending to provide all necessary services for any type of traveler, making investments in qualified staff and hi-tech technology and equipment. It results with a large number of satisfied clients and companies who are our regular customers today.
ORFEJ is one of a leading Tour operators on the travel market of the Republic of Macedonia. Outgoing department is known by well organized destination programs as well as tailor made programs for group and individuals.
The incoming department provide services for foreign groups and individuals who are visiting Macedonia or The Balkan region providing hotel accommodation, transfer services, sightseeing, guides etc. We are proud that we made it even in difficult political circumstances in the Balkans from 1992 up to 2001.
Our company is a proven as a professional partner not only in our country but also in the world, with business relations and collaboration that we are practicing. Our expanding is closely related with our trustworthy relation that we are building and nurture with our international and domestic partners.
BASIC POINTS OF OUR BUSINESS DEVELOPMENT STRATEGY
"Orfej Travel Agency" in its organization is established as an open flexible developing business system in tourism, hotel management, organization of business trips and other similar compatible activities.
Our business development strategy is based on achievements of up to date European and world tourism, so we try to satisfy the needs of people who have to preserve and recuperate their work capacities and health, to get to know other countries and peoples, their customs, values and way of living.
Due attention has been paid to such categories as business who owing to their work have to have trips combining business tourism and recreation.
Our biggest asset and the stepping stone of our future activities is our impeccable reputation among tourists and businessmen who we have served as well as our business partners in our country and abroad. "Orfej Travel Agency" offers tourist itineraries which enable its users to get to know local and foreign cultures, peoples and their way of living, natural beauties, historical monuments to have pleasant vacations, entertainments, excitements, recuperation of health and working capacities, possibilities for making friends and business connections.
Thus "Orfej Travel Agency" organizes:
SUMMER, WINTER HOLIDAYS AND TOURS:
- summer seaside holidays and vacations in mountain resorts, spas as to individual choice or package tours in our country.
- summer holidays as to individual choice or package tours in selected destination abroad.
- vacations in well-known local and foreign resorts.
- excursions, trips, visits to reputed natural beauties and cultural and historical monuments.
HEALTH TOURISM
- organization of trips, sojourn and rehabilitation treatment in health centers, spas, clinic and mountain resorts.
- giving necessary services to our citizens who undergo medical treatment abroad.
BUSINESS TOURSM
- organization of congress participation, meetings of scientists and experts.
- organization of congress participation, meetings of scientists and experts in our country and abroad.
- organization of visits to local and international trade fairs.
SPECIAL TYPES OF TOURISM
- trekking, rafting, mountain climbing, sailing, sports diving, etc.
AIR TICKETS
- IATA - Agency selling Air tickets to all domestic and foreign destinations.
OTHER KINDS OF TRAVEL SERVICES
- booking of hotel rooms all around the world .
- air-taxi service.
- agency services (transfers, accommodation, Rent-a-Car).
- services of tourist guide and interpreters.
- other kids of services.
RENT-A CAR
- All vehicles are available with a driver or without.
- Most of the vehicles are with Air Conditioner.
HOTELS
- Hotel reservations for groups and andividuals all around the world.
Our main service is arranging your accommodation for your holidays, your business trip, or your individual visit all around the world - with detailed internet presentation and quality on-site service.
Therefore we can offer you wide choice of self catering apartments, villas, luxury accomodation as well as hotels in selected holiday resorts – Maldivian Island, Seyshelles, Dominican Republic, Cuba, Mexico, Argentina, Brasil, Chile, India, Egypt, Tunis, etc.
We're providing full service of finding you suitable accommodation, arranging your reservation, service you on arrival, as well as handle your possible problems or additional needs on the territory of the rRepublic of Macedonia as:
Assistance on airport in Skopje, transfer to hotels in Macedonia, Hotel and accommodation in self catering apartments, villas, arranging tourist guides on : English, Russian, Italian, French, German languages, organize excursions and sight seeing, hunting, alternative tourism, etc.
OUR NEW PROJECTS
As any successful firm, besides our daily activities, we in "Orfej Travel Agency" always envisages the future, planning new projects.
In the forseen future of special importance are: - on-line hotel booking system covering more than 25000 hotels around the world.
OUR BUSINESS NETWORK
With the development of the company, broadening the fields of our activities and offering new types of services to tourists and businessmen, improvement of quality of offered services, our business network has constantly spread.
Nowadays "Orfej Travel Agency" business network consists of:
- Head office in Skopje, Ul. 11 Oktomvri br.2
- Corporate clients –over 1000 local and foreign firms have exclusive contracts of cooperation with "OrfejTravel Agency" covering services for tourist and business trips and hotels.
ORGANISATIONAL STRUCTURE OF "ORFEJ TRAVEL AGENCY"
MANAGEMENT: (overall policy, contracts, coordination, standards)
COMMERCE: (receptive, initiative)
SELLING OF PACKAGE TOURS ( Incoming / Outgoung )
(customers welcome, information, process of package tours, work with clients)
TICKETING SERVICE: (selling of tickets for local and foreign destinations)
MARKETING: (public presentation, announcements, promotions….)
AUDITING: (Data processing, statistics, balances, settling of accounts…)
RENT-A-CAR: (renting of cars with or without drivers….)
ORFEJ COMMUNICATIONS
Due to the needs in the market within the Agency we have developed a part, formulated As an independent department that is dealing with communication issues.
1. Strategic Media relations
2. Events management
3. Brand promotion
4. Marketing communication
5. Corporate communication
OUR POSSIBILITIES, BUSINESS RESULTS, ACKNOWLEDGEMENTS
Successful work and reputation of "Orfej Travel Agency" is due to its 12 employees, 6 of whom are certified IATA 461 International ticket selling agents and have diplomas for Amadeus booking system.
Besides, there are more than 70 free–lance workers knowlegible in different fields of tourism such as tourist guides, drivers or errand boys.
All of them are experienced with a constant urge to improve their work and skills and are capable to help our clients giving the best possible service at any moment.
In year 2004 "Orfej Travel Agency" extended its services to over 25.000 clients 85% of whom were for users of package tours and hotels
"Orfej Travel Agency" IATA security amounts to 145.000 US $ /for year 2005/
"Orfej Travel Agency" pays special attention to marketing and promotion to giving high quality services, to expansion to new markets
Having this in mind we prepare our own radio and TV marketing programs, public promotion in media, we prints our catalogues and leaflets, we participate in trade fairs with our promotions.
The quality of our services and high reputation in the World of tourism business can be confirmed by;
- License “A” of Ministry of Economy to organize trips and tours.
- Membership of Macedonian Association of Travel Agencies ATAM.
- Membership of PATA – Pacific Asia Travel Association.
- License of International Association of air –carries IATA – Intaernational Air Travel Association.
- Membership of ASTA – The American Society of Travel agents.
- High quality of services, expediency and efficacy which need firm technical –communication support.
- Certificate in recognition of outstanding commitment to Quality and Excellence, which merits
the INTERNATIONAL QUALITY CROWN AWARD LONDON 2006 in the realm of Customer Satisfaction, Leadreship, Innovation and Efficiency as established in the QC 100 TQM model.
Thus technical –communication system of "Orfej Travel Agency" consists of:
- 5 telephone lines + 2 ISDN lines + 2 cross connections + ADSL line
- two fax lines
- local computer network
- E-mail addresses
- GDS Amadeus connection , Galileo connection, Arko conection
- Internet services (Dial up access, Web-site)
Snezana Jovanovska Trajkovska
General Manager |
